Hi7 Terms and Conditions

1. Introduction & Eligibility

Welcome to hi7. These Terms and Conditions apply to all users of hi7's services. By visiting the website, creating an account, or participating in any game or betting activity, you are deemed to have fully accepted these terms.

Hi7 is a legitimate, licensed online gaming platform. We are committed to providing a safe, transparent, and entertaining environment for users in Bangladesh and around the world. These Terms and Conditions may be updated from time to time, and your continued use of the platform after any changes will be considered acceptance of the revised terms.

Hi7 reserves the right to amend, modify, or update these Terms and Conditions at any time at its sole discretion. Users will be notified of any significant changes via email or platform notification.

2. Account Registration & Eligibility

To register on hi7, you must meet the eligibility criteria listed below. Under hi7's Terms and Conditions, we reserve the right to close any account at any time if the account holder fails to meet these requirements.

2.1 Age Requirement

Users must be at least 18 years old to participate on the hi7 platform. The platform is strictly prohibited for minors. hi7 may request valid proof of identity at any time to verify a user's age.

2.2 Single Account Policy

Each person may only operate one hi7 account. If the same individual opens multiple accounts, all accounts will be suspended and any deposited funds may be forfeited. Multiple family members may use separate accounts from the same device or IP address, but hi7's support team must be notified in advance.

2.3 Accurate Information

• You must provide your full legal name, address, and contact details accurately at the time of registration.
• Registering with false or inaccurate information will result in immediate account termination.
• To update your details, please contact customer support.
• Keeping your password secure is your own responsibility.

2.4 Verification Process (KYC)

Hi7 reserves the right to verify the identity of all users. A copy of a national ID, passport, or driving license may be requested prior to withdrawal or for high-value transactions. Withdrawal processing may be delayed if the KYC process has not been completed.

3. Betting & Gaming Rules

All users are required to comply with the betting and gaming Terms and Conditions on hi7. Our platform offers Sports Betting, casino games, bingo, and much more.

3.1 Betting Limits

Each game or event has set minimum and maximum bet limits. These limits may vary by game, and hi7 reserves the right to change them at any time.

3.2 Bet Cancellation Policy

• If incorrect odds or results appear due to a technical error, hi7 may void the affected bets.
• If a match is cancelled or postponed, the bet amount will be refunded.
• Bets placed after an event has started generally cannot be cancelled.

3.3 Fraud & Misconduct

Any user found using bots, automated software, or any other fraudulent means to place bets will have their account immediately closed and all winnings forfeited. hi7's anti-fraud system operates around the clock.

4. Bonus & Promotion Terms

Hi7's bonuses and promotional offers are designed exclusively for our users. Eligibility requires meeting specific terms and conditions for each offer.

• Wagering Requirements: Every bonus comes with a specific wagering requirement that must be met before any withdrawal can be made.
• Single Use: Each promotional offer can only be used once per user.
• Validity: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Some bonuses are only valid on specific games. Please check the details of each offer.
• Cashback: Cashback bonuses return a set percentage of net losses over a given period.

5. Payment & Withdrawal Policy

Hi7 offers deposits and withdrawals through secure, fast payment methods. The following terms apply to payment processing under our Terms and Conditions.

5.1 Deposit

• Minimum deposit amounts may vary depending on the payment method selected.
• Deposits are generally credited to your account instantly.
• Deposits from third-party accounts are strictly prohibited.

5.2 Withdrawal

• Withdrawal requests typically take 1–5 business days to process.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals are generally processed using the same method used for the original deposit.
• Hi7 reserves the right to carry out additional verification on any suspicious transactions.

5.3 Currency & Conversion

Hi7 supports transactions in multiple currencies. Prevailing market exchange rates will apply to any currency conversions, and a small conversion fee may be charged.

6. Responsible Gaming

Responsible gaming is hi7's top priority. This section of our Terms and Conditions is particularly important. Gaming should be a source of entertainment, not addiction.

• Users can set their own daily, weekly, or monthly spending limits.
• A self-exclusion (temporary break) option is available if needed.
• If you notice signs of gaming addiction, our support team is ready to help.
• Parents and guardians must ensure that minors cannot access the platform.

To learn more about responsible gaming, visit our Responsible Gaming View page.

7. Account Closure & Restrictions

Hi7 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If any provision of these Terms and Conditions is violated.
• If evidence of fraud, deception, or misconduct is found.
• If evidence of operating multiple accounts is found.
• If there is suspicion of money laundering or illegal activity.
• If the account holder is identified as a minor.

Users may request to close their account at any time. Any valid balance will be refunded, provided KYC verification has been completed.

8. Legal Provisions & Disclaimer

Hi7's Terms and Conditions are governed by applicable law. Users are solely responsible for complying with the laws of their own country. Accessing hi7 from any jurisdiction where online gaming or betting is illegal is strictly prohibited.

• Hi7 is not liable for losses caused by technical errors or external factors.
• Hi7's liability is limited in cases involving issues with third-party services such as payment gateways.
• For dispute resolution, customers must first attempt to resolve the issue through customer support.
• Hi7's decisions are final and binding.